FAQ

What’s the difference between the MoonRay and a conventional SLA 3D printer?

SLA 3D printers use a laser beam to cure the resin. The XY resolution of printed parts is dependent on the diameter of the laser beam. The MoonRay does not have this limitation and can print at 100-micron XY resolution, three times better than other SLA printers on the market today. The other difference is the speed of fabrication. The print speed depends on the complexity of the parts in SLA 3D printers. With MoonRay, a part’s complexity does not affect the printing speed because the UV projector cures a whole layer at once.

What is your return policy?

You can return items purchased from us for up to 30 days after you receive them, as long as they are unused and unopened. Returns of unused and unopened items will be subject to a 10% restocking fee, and shipping costs will not be refunded. We do not accept returns of open or used items. If your item arrives damaged send an e-mail to accounts@awe-apps.com.

Does MoonRay include a warranty?

MoonRay comes with a one-year warranty. The one exception is the resin drum, which is not under warranty but will be replaced if it arrives damaged. All other parts of the machine are covered by a one-year warranty (which does not include cosmetic damage).

What is your website’s privacy policy?

This website does not share personal information with third parties nor do we store any information about your visit to this website other than to analyze and optimize your content and reading experience through the use of cookies. You can turn off the use of cookies at anytime by changing your specific browser settings. We may collect personal information when contacting us via this website or email.

I’m interested in purchasing a MoonRay, but I have some questions. How can I contact you?

Feel free to email us with your questions at info@awe-apps.com.

Where can I find design specifications for creating parts ready for printing?

Get the design specifications you need for 3D printing with MoonRay by downloading the MoonRay 3D Printer Design Guide below.

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